Terms and Conditions 

To make the experience of every customer as pleasant as possible, the following measures will ensure that all of our employees can perform each treatment in peace. Therefore we like to ask everyone to follow the following measures; 

Always come to the salon alone, don't bring a partner, boyfriend / girlfriend, etc. unless they also have an appointment. This due to lack of space. 

Unfortunately, children are not allowed in the salon. Therefore, do not take them with you to your treatment, for their own safety. We work with chemicals, hot styling tools and sharp objects. 

Always arrive 10 to 15 minutes before the agreed time, so that we can start the treatment immediately for the best result and to prevent any delays.

Late cancellation / No show 

If you are unable to attend the appointment, the customer must cancel this at least 48 hours in advance, this can be done by e-mail or by telephone. If the appointment is not canceled at least 48 hours before the start date of the appointment, Helmor Salon will charge the customer 50% of the amount for the agreed treatment. 

This will also apply in the case of a 'no-show', which is not showing up for the appointment without cancellation. If the customer does not show up without cancelling, we will charge 100% of the amount for the agreed treatment. If you miss 3 appointments without letting us know, we will unfortunately not be able to schedule new appointments for you in the future. 

Rates / Deposits 

A quote will be made available to the customer beforehand of the treatment. The customer undertakes to pay the agreed price with the hairdresser. 

A consultation for Hair Extensions is necessary to determine the correct form, color and length. A composite quotation is also made and all options are discussed. Because our extensions are pre-ordered per customer to fit the right size / color, we charge a 50% deposit when making the appointment. This amount will be deducted from the total amount at the appointment made and the deposit is non-refundable. 

Guarantee 

If the treatment is not as the customer expected, the customer can submit a complaint to the hairdresser. The customer must make the complaint known to the hairdresser within 7 days after the treatment. After 7 days the warranty will expire. 

If the customer has adjusted the color / cut by themselves or has engaged a third party for this, this warranty will expires. 

The customer must offer the hairdresser the opportunity to resolve the complaint with a new treatment, if necessary. The hairdresser is not obliged to refund the customer in case of dissatisfaction, as this does not solve the problem. 

Liability 

Before the customer books an appointment, the general terms and conditions will be made available to the customer. 

When booking an appointment online, the customer first agrees to the general terms and conditions before an appointment can be booked, which are then repeatedly made available via email. (Always check your email address for spelling errors and always check the junk mailbox).